Frequently Asked Questions

• How much is shipping? 

Shipping is calculated based on the weight of the item you are ordering. An exact shipping amount will be given in your cart before you check out. Also all orders over $50.00 will ship ground for free!!! 

• Where do you get your products?

Our supplies are sourced directly from the manufactures and small business distributors. We have business relationships with many large distributors and manufactures to include Medline, McKesson, Cardinal Health, Nestle, and Abbott Nutrition. 

• When will my product expire?

Most products in our store have expiration dates of 1 year or longer. Some products such as nutritional items are distributed from the manufacture with expiration dates of 10 months to 1 year. We guarantee the products that you purchase from us will have an expiration date of 180 days in the future. If you have any questions pertaining to the expiration date of a certain product, please contact us. If you need a specific expiration date range, please enter your request in the notes of you order at checkout. We will do our absolute best to accommodate your request. 

• Do you import products from outside of the United States?

No. We never purchase any products from sources outside of the United States.

• What shipping method do you use?

We currently ship orders through USPS and UPS. All shipping addresses that are post office boxes will be shipped VIA USPS Only!!

• What is your order processing time?

We typically process/pack orders the same business day, if orders are received by 1pm Central Standard Time. In some cases it could take 1-2 business days for orders to process. Please allow at least 1 business day for your order to ship. If you have an emergency situation please email us at cs@medsurgexpress.com or submit a helpdesk ticket.

• How long does shipping take?

For standard shipping orders within the Continental United States, your order will be received within 3 business days sometimes sooner if shipped via UPS Ground or USPS Priority Mail.

For all order shipped via USPS First Class Mail; please allow 5 business days for your order to be received.

For all order shipped via USPS Priority Mail; please allow 3 business days for your order to be received.

All Next Day Delivery Items must be ordered no later than 12pm CST to deliver the next business day.

For all other Puerto Rico, Hawaii, and Alaska please allow 5 business days for your order to be received. 

Outside of the United States delivery time varies by location.

• Do you establish tax exempt accounts?

Yes. First you must create an account with us and you will need to email us a copy of your tax-exempt form. Once received, we will code your account as being tax exempt.

• Are you a Licensed Facility?

Yes we are licensed HME/DME distributor in the state of Texas. 

• What are your business hours?

Customer Service is available Monday-Friday from 9am to 3pm CST. Customer Service can be reached by email or chat 24 hours a day.