We allow returns for refund only. We do not allow exchanges. Returns are accepted within 30 days of the delivery date. To initiate a return, please contact us at CS@medsurgexpress.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return. Returns that are shipped without authorization may not be accepted.
Please allow up to 5 business days for your refund to be processed once we receive your return.
- RETURN SHIPPING. Shipping instructions will be included with your return authorization.
- ELIGIBLE ITEMS. The following items: Final Sale items, Sale Items, Nutritional Items and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at managements discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
- CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
- FORM OF PAYMENT. Refunds will be issued in the original form of payment minus shipping and/or restocking fees. If the original form of payment is unavailable, store credit may be issued at our discretion.
- RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 25% will be assessed for all items. The restocking fee will be deducted from the refund amount. We do not charge a restocking fee for picking and packing errors.
For refunds for damaged items, please send a photo of the damaged product to cs@medsurgexpress.com along with your order number. This will expedite our refunds processed.
If you have any questions about this return policy, please contact us at CS@MedSurgeExpress.com